Rental FAQs
- Are there different subscriptions?
- Where does it say I am liable for damages/repairs?
- Can my WHEELS device be operated in the rain?
- What is the top speed of my WHEELS device?
- I recently requested a replacement for my charger to be delivered to my home. How can I track this package?
- My WHEELS bike is having mechanical issues. Who do I contact to have them addressed?
- My lock is stuck. How do I fix this?
- Where do I download the WHEELS app?
- I need to change my phone number and/or address. Can I do that in the WHEELS app?
- Can I get a second battery for my WHEELS device?
- Can I remove the battery from my WHEELS device to charge it?
- My WHEELS app is telling me to press the power button on my WHEELS device, but my device doesn't have a power button.
- My WHEELS device has an alarm that keeps beeping. Can you turn this off?
- How do I turn the lights on/off on my WHEELS device?
- How long does the battery on my WHEELS device last?
- How long does it take for the battery on my WHEELS device to charge?
- What is the voltage of my WHEELS device's charger?
- Where should the tire pressure be on my WHEELS device?
- Do WHEELS devices come with a helmet?
- Do WHEELS devices have a weight limit?
- Can the WHEELS app run in the background?
- My confirmation email says a valid ID is needed to get my WHEELS device. What forms of ID are accepted?
- How do I update my payment for WHEELS?
- What are the specifications of the device?
- My payment was declined. How can I renew my subscription with a new payment method?
- Can I purchase the bike I am currently renting?
- How do I cancel my weekly or monthly subscription?
- Is there a security deposit?
- When does the rental period begin? When am I charged?
- What happens if I return my rental damaged? Without the charger or lock?