Basics, Rentals, Community & Transporters
Frequently Asked Questions
- What is Wheels?
- How do I rent a Wheels?
- Can Wheels be rented within the Helbiz App?
- Wheels Privacy Notice
- Common Wheels terms - Rider
- Can I purchase a Wheels device?
Account and Payment
Riding a Wheels Bike
- Honolulu Parking Locations
- Do I need a driver's license to ride a Wheels device?
- How old do I need to be to ride a Wheels device?
- Where should I leave my Wheels device after a ride?
- Where should I ride?
- Can I take a Wheels device in my car?
Finding a Wheels Device
- Are there different subscriptions?
- Where does it say I am liable for damages/repairs?
- Can my WHEELS device be operated in the rain?
- What is the top speed of my WHEELS device?
- I recently requested a replacement for my charger to be delivered to my home. How can I track this package?
- My WHEELS bike is having mechanical issues. Who do I contact to have them addressed?
All Legal Documents per Region
- All Terms, Privacy & Rental Agreements
- Privacy Notice V1 (English)
- Privacy Notice V2 (English)
- Rental Agreement (English)
- Wheels Cookie Notice (English)