Helbiz English
Learn more about HelbizGO
Helbiz e-Scooter
Helbiz e-Bike
Covid-19 Prevention kit
Helbiz Account and Registration
- How to download the Helbiz App
- How to sign up?
- Why does Helbiz ask for GPS location?
- Why does Helbiz ask for camera access?
- What is Helbiz doing to protect my data and privacy?
- Verification message - I didn't receive the verification code
Safety
- Multiple vehicles rented using one account?
- Involved in an accident?
- How old do I have to be to use a Helbiz vehicle?
- Are helmets required for riders?
- What is a pre-ride safety check?
- How is Helbiz keeping riders safe?
Payments and Promotions
- How much does Helbiz cost?
- How to pay for my ride - Helbiz Cash - Apple Pay, Google Pay, Alipay or Tinaba
- How to resolve a debt?
- How do I get a ride receipt
- Referral Code - Invite your friend to ride with Helbiz
- How to insert a Promo Code
Helbiz Access
Zones & parking
Reporting, Feedbacks & Complaints, Collaboration
Helbiz Unlimited
- Helbiz Unlimited - What is included in the subscription?
- Will my subscription renew automatically?
- When is my next payment date?
- How do I cancel my subscription?
- If I cancel my subscription, do I get a refund?
- What payment methods are accepted?