For the safety of our community, we are requiring that all Transporters provide a government issued picture ID to begin transporting for Wheels. On your first pick up, you will be required to scan your ID and take a selfie. Once your ID has been verified (this will happen within minutes for most Transporters), you can begin scanning in devices and transporting.
Types of ID accepted:
- Valid State Issued Driver’s License
- Valid State Issued ID
- Valid Passport
- Valid Military ID
Types of ID not accepted:
- Temporary IDs
- IDs without pictures
- Expired IDs
- Screenshots of IDs
- IDs showing someone under the age of 18
How To Verify Your ID in the Wheels App:
The first time you scan a bike for pick up, you will be prompted to verify your ID.
Please select the type of ID you will be using.
Next, take a picture of the front of your ID
Next, take a picture of the back of your ID
Next, take a selfie
Once successfully verified, you will receive an instant message: Verification Complete
Why do we ask for ID?
If your ID is not verified immediately, please contact us through the HELP tab of the menu in the Wheels App
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