For the safety of our community, we are requiring that all Transporters provide a government issued picture ID to begin transporting for Wheels. On your first pick up, you will be required to scan your ID and take a selfie. Once your ID has been verified (this will happen within minutes for most Transporters), you can begin scanning in devices and transporting.  

Types of ID accepted:

• Valid State Issued Driver’s License
• Valid State Issued ID
• Valid Passport
• Valid Military ID

Types of ID not accepted:

• Temporary IDs
• IDs without pictures 
• Expired IDs
• Screenshots of IDs 
• IDs showing someone under the age of 18 

How To Verify Your ID in the Wheels App:

The first time you scan a bike for pick up, you will be prompted to verify your ID.

Please select the type of ID you will be using.

Next, take a picture of the front of your ID 

Next, take a picture of the back of your ID

Next, take a selfie

Once successfully verified, you will receive an instant message:  Verification Complete

Why do we ask for ID?

If your ID is not verified immediately, please contact us through the HELP tab of the menu in the Wheels App