Transporter Quick Facts – Helbiz Help Center

Basic Troubleshooting (can’t see devices/hubs on the map, app acting weird):

Make sure you are in Transporter Mode

Check the app for updates at the Google Play/AppStore

Check your WiFi strength and Location Settings

Log out/log back into the app

Hard quit/relaunch or uninstall/reinstall the app

About Pick Ups:

Make sure you are in Transporter Mode

Make sure to toggle to Pick Ups

If a device won’t scan in to your app, you will NOT be paid so please leave the device

If a device doesn’t have an Active Bounty, it doesn’t need picking up

Bounties in green are Transport devices, bounties in yellow are Service devices

About Drop Offs (you have 4 hours to drop bikes after scanning):

Make sure you have toggled from Pick Up to Drop Off

Take Transporter Bounties to Green Transporter Hubs on the map

Take Service Bounties to Yellow Service Hubs on the map

Numbers on the hub icon show how many open spots are at that Hub

If Bike Won’t Drop Off at the Hub:

Leave the device at the hub

Do not delete device from your app (this makes it harder to pay you)

Submit a support ticket thru the app under the Help tab

With your support ticket, include only 3 photos:

Need Support?Please use the app’s HELP tab in the menu:

Only one ticket per incident/issue is needed - multiple tickets slow down the process

Please always fill out the form completely with phone number associated with your

account on each ticket (without this, we cannot access your account and are not able to assist you)

Our Transporters are not allowed to ride for free when transporting bikes.

Please let us know about damaged devices (we appreciate this!)
NEVER take devices home overnight - always leave them at the hub

ALWAYS reach out to Support for help - we want you to succeed and we are here to help!

Reach out with any questions, concerns, issues with the app or the bikes - we love feedback!