Transporter Info Session

Welcome Wheels Transporters!

 

Perks:

• Make your own hours and work for yourself as an independent contractor!
• Earning potential - all devices are available for every transporter
• YouNEVERneed to take a device home
• Receive direct deposit2 - 5 days*after a successful drop off 

*Business days - does not include weekends or holidays, first payout can take longer

 

Common Terms:

Hubs: Strategic locations throughout the city where Wheels devices can be placed.

Transporter:An independent contractor who finds, picks up, and moves Wheels devices back to Wheels Hubs.

Device:Wheels' electric-powered device - keep an eye out for the Wheels logo!

QR Code: A scannable label that contains information about the Wheels device to which it is attached.

Bounty: A dollar amount assigned to the device you are transporting to a hub.

Stripe: Stripe is a payment and payout processing service. You will be signed up for a Stripe account, which handles both payments and payouts. Wheels does not collect nor store your payout information.

 

Getting Started:

Start Making Money!

Once you have been approved to be a Transporter, you will be able to view the Transporter Mode. 

In the Wheels App, open the menu (top left button) and toggle to switch to Transporter Mode.

 

 

Payment Information:

Entering Your Payout Information

Before you start transporting, you will need to enter your payout information. Click on the Menu option within the app, then select Payment Info. 

Once you are in the Payment Info screen, select the icon to view your account. Next, scroll down to Payout Details and select Wheels Transporter Payout Details. Next, enter your payout details and select Done.

Verifying Your ID:

For the safety of our community, we are requiring that all Transporters provide a government issued ID to begin transporting for Wheels (app photo process on the next slide).

 

On your first pick up, you will be required to scan your ID and take a selfie. Once your ID has been verified (this will happen within minutes for most Transporters), you can begin transporting. If your ID is not immediately approved, please reach out to Customer Support via the Request form under the HELP tab of the Wheels app.

 

Types of ID accepted:

• Valid State Issued Driver’s License
• Valid State Issued ID
• Valid Passport

Types of ID not accepted:

• Temporary/paper IDs
• IDs without pictures 
• Expired IDs
• Screenshots of IDs 
• IDs showing someone under the age of 18 

Once your ID is verified, you’re all set!

 

If your ID is not immediately approved, please reach out to Customer Support via the Request form under the HELP tab of the Wheels app menu.  

 

Picking Up Devices:

Pick Up

To see devices on bounty make sure the toggle on the map is set to “Find Bikes”.

Each device is marked by a Bounty that contains the payout ($) for a successful drop-off.

 

Device Statuses

Transport Device shown with green arrows

Devices that are ready to use and can be delivered to a Transport Hub.

Service Device shown with yellow lightning bolt

Devices that have low/dead battery charge or are damaged in some way and need to be delivered to a Service Hub.  

Device Details

Tap on an available device to get directions, see the last GPS update, and payout details.

The more recent Location Update, the easier it should be to find the device.

You will also see whether the device is a transport or service device (details in the previous slide). 

Once you get to the device, click Scan & Pick Up before putting the device in your vehicle. 

Scanning Devices

Once you locate the device, scan the QR code on the handlebars.  A successful scan will add the device to to your pick up queue.

 

If you are having issues, input the QR manually with the blue button on the bottom left. You can use the flashlight button to scan QRs in the dark.

Dropping Off Devices:

Drop Off

Once you have completed the pick up process, it is time to drop off devices. 

 

Switch the toggle at the top to “Find Hubs” to see all of the hubs in your city. 

Service Devicesgo to a yellow Service Hub

Transport Devices go to a green Transport Hub

 

The numbers on each hub in the app show how many device spaces are still available.

 

Hub Details

Tap a hub to see location details, number of available spots, and hub type (service or transport). 

 

You can also “Get Directions” to a hub, much like navigating to a device. 

Once at the hub, select “Start Drop Off” to begin the unloading process.

 

You are allowed 3 hours from pick up to complete a drop off.

Dropping Off Devices Step by Step:

 

Parking Correctly

• Handlebars turned to the left
• Neat rows
• Pegs down
• Front wheel close to the curb

Parking Incorrectly

• Blocking ramps of any kind
• Blocking fire hydrants
• Parking in the street
• Parked in load zones (white and yellow curbs)
• Parked in bus zones (alternating red/yellow curbs)

 

Support: 

 

Issues?

If you experience an issue, please contact the Customer Experience Team by sending in a Request in the Wheels app under the Help tab of the menu.

 

When reporting an issue, complete the Request form completely and include pictures/screenshots to ensure you get paid correctly.

 

Be sure to include the phone number associated with your account on each ticket

(without this, we cannot access your account and are not able to assist you).

 

Basic Troubleshooting (can’t see device/hubs on the map, app acting weird):

• Make sure you are in Transporter Mode
• Check your phone’s location settings
• Hard quit the app and relaunch
• Check for updates to the app in the AppStore or Google Play
• Uninstall the app and reinstall
• To avoid issues, make sure you drop the device to the correct hub (service/transport) within 3 hours

 

Pick Up Issues

• If a device won’t scan in to your app, you will NOT be paid so please leave the device
• If a device doesn’t have an Active Bounty, it doesn’t need picking up
• NEVER take a device home, all devices must be dropped off within 3 hours
• Please report damaged devices and drop them at the Service hub

 

Safety 

• Transporters should avoid private property whenever possible

• Wheels has a recovery team that will retrieve the devices on private property

• Your safety comes first!