The trunk can be opened only by pressing the “Open trunk” button located on the map in your account, right next to the “End ride” button. Keep in mind that the “Open trunk” button will appear only when you scan the QR code of the moped you want to use.
The trunk can be closed simply by slightly putting the pressure on it with your hand. Please note that you won’t be able to end your ride unless the trunk of the moped is correctly closed. In case you encounter any issues with opening/ closing the trunk, we invite you to contact our Customer Support through the Support section of our App.