Routine maintenance of the vehicle is excluded from the rental. The user is still responsible for keeping the vehicle in good condition and is obliged to use it in a correct way.
Extraordinary maintenance for electronic malfunctions (IOT, Battery, and ECU) will be managed by local Helbiz teams or by one of the local Helbiz teams closest to the customer after contact by the customer within the My Helbiz section.
In case of the above-mentioned malfunctions, please contact customer service with the following information:
- Your full name
- Email address and phone number
- Number of the vehicle
- The problem that you encountered
We will forward the problem to the competent team and you will be contacted shortly with a solution.