Helbiz users who do not have a credit card or bank account can use cash to rent Helbiz devices by purchasing a prepaid card at the locations around the District (e.g. drugstores and 7-11 locations).
Users can go to the Helbiz DC operation center in Northeast DC (1811 Rhode Island Ave NE), where one of the Helbiz employees will accept cash in order to add credit to a user's in-app balance.
Users can request the bike to be unlocked by texting the number of the bicycle to 888-716-9928 from a verified account phone number. One of the Helbiz team members will then meet the user at the bicycle, to confirm the age and identity of the user and unlock the bicycle.