In order to rent and ride our vehicles, users need to have a balance in their Helbiz Wallet or to have a valid credit/debit or prepaid card attached to your Helbiz account.
You can choose to pay for every ride directly using the card on file, or you can choose to prepay for rides by adding the funds to your account. In that case, your Helbiz balance (Helbiz CASH) will be deducted after each ride you take. At the moment, the minimum balance necessary to start a ride is 5.00 Eur in the Helbiz Wallet.
To prepay for rides, just go to the Payment section in the Helbiz App, click on "Add funds",
and choose the top-up amount. You can add funds into the Helbiz wallet by using a regular credit/debit or prepaid card, or you can do it via Apple Pay, Google Pay, Alipay or Tinaba.
Tinaba has a promotion giving UP TO 25€ cashback, so if you spend 10€ in the Helbiz app with Tinaba, Tinaba will give you 10.00€ back inside their app. You need to use the promo code given when entering the app. If you have any questions related to the Cashback, please contact the Tinaba Support.
You can also turn on/off the Auto-Refill option which automatically refills your balance. Purchased funds don't expire, and are non-transferable.