A pre-ride safety check involves the quick-3-step procedure which will ensure that your vehicle is in good working condition:
- Press the handbrake to ensure it's taught
- Check tires to verify they are not damaged
- Visually inspect the vehicle body for cracks or other structural damage
If the vehicle is not working well, or it's physically damaged, please report it to Helbiz Customer Support immediately. You can do this directly from the App by tapping on the scooter, then on the information point icon (i) > Damaged Vehicle.
You can always contact our Customer support team via phone, live chat or email.