You agree to pay any and all fines, penalties, impound fees (or related charges), traffic tickets, tolls, and other government or third party related fees incurred in connection with the use of our Services through your account Helbiz. Such fines or other charges include, but are not limited to, any government fees or charges incurred as a result of a violation of any law, regulation, rule, statute, ordinance, or binding government or regulatory order or decree relating to scooters in the relevant jurisdiction. Examples of such fees include fines for violation of parking rules or rules relating to sidewalk riding.
If riders forget to end their ride or in the rare case that there is an issue with ending the rental, riders may see a larger charge than expected, up to the maximum charge that corresponds to a 120 minutes ride.
The red zone is the area in which the usage of our vehicles is absolutely forbidden. It is indicated by the color red on the map. Once you leave the green zone (the operating area), the scooter will automatically come to a stop, and will not start again until brought back inside the zone.
Riding and parking outside the green zone may result in a vehicle recovery fee being applied to your account. In order to avoid penalties, please stay inside the operating area.
We strive to bring you urban mobility options when and where you need them. As a part of that, we aim to build a sustainable business model at Helbiz. As such, our pricing and fee structure may change from time to time. Current pricing is always available on the scan to start the tool, our Transport Rate Schedule, and our Cost and Fee Structure help center page.
For additional details please consult our Terms of service.