How to resolve a debt?

Your account may be blocked due to a failed payment for one of two reasons:

- Inserted payment method not recognized/valid (In order to unlock your account please insert a new payment method.)

- Insufficient funds (If the issue was linked to insufficient funds the platform will solve the debt automatically once the funds are available on your card on file)

You will be able to use the service again, once the cost of your trip was covered successfully.