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  1. Helbiz Help Center
  2. Helbiz Ride

Helbiz Ride

E-Scooter 🛴

  • Helbiz Electric Scooter - How to use
  • How do I use a scooter that has a mechanical lock?
  • Mechanical Lock – General Rules
  • Helbiz by Pininfarina
  • Speed Mode

E-Moped 🛵

  • MiMoto electric moped - How to use
  • What are the conditions for accessing the MiMoto moped sharing service?
  • Trunk
  • Do I need keys to unlock the moped?
  • How to adjust the moped speed?
  • Moped autonomy

E-Bike 🚲

  • HelbizBike GRETA - How to use
  • Helbiz Black - How to use

Learn how to Helbiz 🍀

  • Reserve vehicle

  • Can I pause a rental?
  • What to do if the vehicle runs out of battery during the rental?
  • Maximum Weight?
  • How to turn on the light?
  • Incentivised Vehicles & Parking Zones
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