The trunk can only be opened by pressing the “Open Trunk” button located on the map in your account, right next to the “End Ride” button. Keep in mind that the “Open Trunk” button will only appear when you scan the QR code of the moped you want to use.
The trunk can be closed simply by exerting slight pressure on it with your hand. Please note that you won’t be able to end your ride unless the trunk of the moped is correctly closed. In case you encounter any issues with opening/closing the trunk, we invite you to contact our Customer Support through the Support section of our app.