You can cancel before your next renewal date to stop your subscription from renewing. Cancelling your subscription does not initiate the refund process.
Helbiz Unlimited users who have made at least one ride with the existing subscription will not be able to request a refund. In addition, in case of failure to deactivate the subscription, no refund can be made.
For additional details please consult our Terms and Conditions https://helbiz.com/terms-of-service